These Terms of Service (the “Terms”) are a legal contract between Allen Craddock, LLC and its GTSite‑branded divisions (“GTSite,” “we,” “us,” or “our”) and you (the “Customer,” “User,” or “you”). They govern access to and use of the GTSite websites, high‑frequency cloud infrastructure, managed services for Supported Apps, application‑programming interfaces, and any related software, hardware, or support (collectively, the “Services”).

By deploying or otherwise using the Services you confirm that you have read, understand, and agree to be bound by these Terms. If you do not agree, do not create an account or use the Services.

1. Eligibility and Contract Formation

1. Authority. If you act on behalf of an entity, you represent that you have authority to bind that entity to these Terms, and “you” will mean both you and that entity.
2. Age. You must be at least 18 years old and legally able to enter contracts under the laws of Williamson County, Texas.

2. Privacy

Your submission of personal data is governed by the GTSite Privacy Policy, which is incorporated herein by reference.

3. Changes to Terms or Services

1. We may modify these Terms by posting a revised version and providing 30 days’ notice by e‑mail. Continued use after the effective date constitutes acceptance.
2. We may improve, add, suspend, or discontinue Services at any time. Materially adverse changes to paid plans will not take effect until the next renewal cycle.

4. Accounts & Security

1. You must provide accurate registration data and update it promptly.
2. You are responsible for: (i) maintaining the confidentiality of login credentials; (ii) all activity that occurs under the account; and (iii) configuring software updates, backups, and security patches for your servers and Supported Apps.
3. If you suspect unauthorized access, notify [email protected] immediately.

5. Service Plans & License Grant

Subject to your ongoing compliance, GTSite grants you a limited, revocable, non‑transferable, non‑sublicensable license to use the Services solely for legitimate workloads (e.g., production WordPress sites, workflow automations with n8n, or custom PHP/Laravel applications). You may deploy one‑click instances of Uptime Kuma, Mautic, and phpMyAdmin, but are solely responsible for updating and securing those applications.

6. Subscription, Automatic Renewal, Cancellation

1. Term. Each subscription (“Subscription”) begins upon our e‑mail confirmation and renews automatically for successive equal terms unless cancelled.
2. Fees. Pricing is posted at gtsite.com/pricing. All fees are due in U.S. dollars and are non‑refundable except as expressly provided in Section 18 (Uptime SLA).
3. Cancellation. You may cancel at any time in the dashboard or via e‑mail; service remains active through the paid period and then terminates.

7. Payment Processing

By adding a payment method you authorize GTSite (or its third‑party processor) to charge all applicable fees, including monthly overages for bandwidth or high CPU usage, plus any taxes. Late amounts accrue interest at 1.5% per month or the maximum rate allowed by law.

8. Acceptable Use & Prohibited Activities

The Acceptable Use Policy (AUP) and Anti‑Spam Policy are incorporated herein. Highlights include:

• No hosting of unlawful, infringing, or high‑risk content (e.g., malware, child sexual abuse material, or extremist propaganda).
• No unsolicited bulk e‑mail or SMS campaigns.
• No use of the platform for crypto‑mining or similarly resource‑intensive activities without prior written approval.

9. Intellectual Property

We retain all rights in the Services and underlying technology. You retain all rights in your content but grant GTSite a world‑wide, royalty‑free license to host, transmit, and display it as necessary to provide the Services.

10. Backups

Unless you purchase a managed‑backup add‑on, GTSite does not create or maintain backups. You are solely responsible for regularly backing up your data.

11. HIPAA‑Configurable Servers

If you deploy a HIPAA‑Configurable Server, you must complete GTSite’s architecture review, execute a Business Associate Agreement (BAA), and configure the environment to meet HIPAA/HITECH technical safeguards.

12. Uptime Service Level Agreement

GTSite guarantees 99.99 % monthly instance uptime for compute nodes and 99.9 % API availability. Credit is issued at 5 % of the monthly fee for each 30‑minute period of qualifying outage, up to 100 % of the monthly fee. To request credit, open a ticket within 72 hours of the event. Credits expire after 12 months and have no cash value.

13. Third‑Party Software and BYOL

For software you may BYOL provided the licensor authorizes cloud deployment and you remain compliant with their terms.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, GTSITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR IMMUNE FROM CYBERATTACK.

15. Limitation of Liability

IN NO EVENT SHALL GTSITE’S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO GTSITE FOR THE AFFECTED SERVICE DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (B) US $5,000. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA.

16. Indemnification

You agree to indemnify and hold harmless GTSite and its affiliates from any claim arising out of (i) your content, (ii) your breach of the AUP or these Terms, or (iii) your violation of law or third‑party rights.

17. Governing Law, Dispute Resolution, Arbitration

1. Law & Venue. These Terms are governed by the laws of the State of Texas without regard to conflict‑of‑law rules. Exclusive jurisdiction and venue lie in the state or federal courts of Williamson County, Texas, except as provided in Sub‑section (c).
2. Informal Resolution. Before filing a claim, the complaining party must send a written “Notice of Dispute” and allow 30 days for informal resolution.
3. Binding Arbitration. If unresolved, the dispute shall be finally settled by binding arbitration administered by the American Arbitration Association or an arbitrator chosen by GTSite in Williamson County, Texas, on an individual basis; class actions are waived.
4. Jury Trial Waiver. The parties waive the right to a jury trial.

18. Exports & Trade Compliance

You represent that you are not on any U.S. government restricted‑party list and will not permit the Services to be used in violation of U.S. export laws or for any prohibited end‑use (e.g., weapons proliferation, sanctioned jurisdictions).

19. Miscellaneous

• No Partnership. The parties are independent contractors.
• Assignment. You may not assign these Terms without our prior written consent.
• Non‑Solicitation. You will not solicit or hire a GTSite employee during the term and for two years thereafter.
• Force Majeure. Neither party is liable for failure to perform due to events beyond reasonable control.
• Severability. If any provision is unenforceable, the remainder will continue in full force.

20. Contact

Allen Craddock, LLC d/b/a GTSite
Williamson County, Texas  USA
E‑mail: [email protected]